Complaints handling process

In case of a complaint, you are initially invited to contact your usual RSA representative. If you still wish to make a complaint, you can do so in writing via our complaints department:

RSA Luxembourg S.A., Belgian Branch

Uitbreidingstraat 66, 2nd Floor – 2600 Berchem (Antwerp), Belgium

Email: Complaints.be@eu.rsagroup.com

RSA Luxembourg S.A. undertakes to acknowledge receipt of the complaint within a maximum of three (3) working days from the date on which the complaint is sent.

We commit ourselves to provide an answer within a maximum of two (2) weeks from the date on which the first written expression of the dissatisfaction was sent and a final answer within one month (if not possible, non-compliance with this deadline must be justified with an indication of the period within which a final answer can be expected).

If we cannot provide you with a solution to your satisfaction, you can also contact directly:

de Ombudsman van de Verzekeringen
de Meeûssquare 35, 1000 Brussel
www.ombudsman.as
T: + 32 2 547 58 71 or info@ombudsman-insurance.be

without prejudice to your right to take legal action.